Communication Breakdown

Well, my knee saga isn't getting any better. Today I started physical therapy. Before I started however, I had to make about ten thousand phone calls between Student Health Services, the Orthpaedic Surgeon's Office and PT Scheduling just to get Student Health to fax a copy of my referral over to PT Scheduling. Did they? No, even though they lied to me twice and told me that they had. So I had to wake up extra early this morning, hike over to Student Health and demand a copy just in time for my first PT appointment. I sat in the waiting room for eternity and ended up with a 20 minute appointment, even though I was paying for a full hour. Because neither PT nor Orthopaedic Surgery had the foresight to send my charts to PT, I had to fumble my way through my X-ray and MRI results to the therapist, even though I don't know the name of any muscles or ligaments and the Orthopaedic surgeon didn't tell me any details about anything. After my explanation, the therapist had me show her what stretches I do after I run. After I finished, her reply was, "I think somebody is a little compulsive!" You know what, at least I stretch. I have been running for over ten years, with multiple coaches and physical trainers, and I think I know what stretches works for me. After that she showed me some quad, hamstring, calf and hip stretches she wants me to do. That's all well and good, but when do I start getting treatment for my knee? I asked her if she could explain to me, because the Orthopaedic surgeon could not, why the top of my knee caps throbbed when I ran and what we were going to do to alleviate that pain. Her answer: "I don't know why the top of your knees hurt... but all runners need to be more flexible." I didn't hurt my knee because I am an inflexible runner. I hurt my knee because I slammed it full force into a cement sidewalk. I'm trying to stay positive here, but this seems like the biggest load of crap I've ever heard. So what I took out of the appointment was that I'll be doing no strength training, receiving no electrical/heat/water therapy, but I am going to have to the most flexible ankles and calves of any runner you've seen. Fan-fucking-tastic.